Customer Service

Customer Support

Providing outstanding service to our customers is very important to the team at Edesia. Please find information below to assist you with some of the key areas that may be of interest.

Our Contact details

email: info@edesiamarket.co.nz 

Free-phone: 0508  627538

Post: P.O box 7229, Wellesley St, Auckland 1141

Our Guarantee

We guarantee the quality of all products and our service 100%.  

If you feel there is any problem at all please call or email us immediately so we can rectify any problem or concern you have. 

Privacy

Your privacy is extremely important to us and we do everything possible to ensure your privacy is protected.  You are welcome to read our full Privacy Policy here.

How to Pay

Placing an order with Edesia is easy. Select the quantity of the item you wish to purchase and click 'Add to cart'. Once you have finished adding items to your cart, simply click on the 'your cart' icon in the top right area of your screen to checkout and complete your order.

We accept Visa, MasterCard, American Express and Debit cards and we accept bank deposits in NZD (New Zealand Dollars) only.

Our Account is- 02-1257-0038674-001

Please use your order number as the reference. If bank deposit is chosen we will not send foods until payment is received.

The Card Security Code is a three digit number found on the back of your card with your signature, after your card number.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Payments are processed by eWay secure platform. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.  You are welcome to read our full Privacy and Security Policy here.

Returns & Refunds

Due to the nature of our products we are not able to accept returns or provide a refund if you simply change your mind.  We do however offer a service and product quality guarantee so if you have any concerns of this nature, please email or call us to discuss your options further.

Delivery

We offer both Standard and Express shipping across New Zealand.

Please click here to view our Auckland shipping rates

Please click here to view our Nationwide shipping rates. 

Packaging

Goods are well packaged to ensure they arrive in the best condition. Chilled items will be packaged with re-useable cool packs and in a suitable chill bag or box to ensure they remain chilled.

What our Customers Say

"Products I ordered last night arrived today! The coffee smells amazing and everything else was in freezer bags with ice packs very impressed cannot wait to order more amazing organic products! Well done!"  Michele Wilson

"Always wanting to support local brands I did a search for kombucha and found Edesia Online Market who had the Evolve brand of organic kombucha tea. Ordered it that afternoon. Can you imagine my surprise when it arrived on my door first thing the next morning. Well packaged. Excellent service. Excellent product. Excellent price" Dellis Hunt, Beachlands, Auckland

"Items arrived safely and I am most impressed with the speed of actioning my order. Best regards" Lesley Fallon Geraldine, Canterbury December 2014